We assist our customers with all of their testing equipment needs.

Technical Support

Our technical support staff and global distribution network is available for post-sale instrument set-up, training support and expert telephone assistance for a variety of manufactured and distributed instrumentation. Having technical problems? Call or email us today and one of our friendly staff will be happy to assist you.

Remote Support

Remote on-line support for computer based software products is available from Testing Machines Inc. through an application which can be downloaded below. Our Quick Support client allows you to receive on-line software support from a TMI software engineer.

Follow these steps:

  1. Contact TMI Support at responsecenter@testingmachines.com or call 302-613-6500 to contact service.
  2. After getting instructions from software engineer confirming support request, download our Quick Support client software HERE.
  3. Give "Your ID and Password" information to TMI support engineer.
  4. TMI support engineer can now provide support on your instrument.

Repair and maintenance

Testing Machines Inc. offers full service repair to instruments manufactured by TMI, Messmer Büchel, Ray-Ran, Oxysense and other manufacturers. We certify all repairs and calibration in accordance with the appropriate ASTM, ISO, TAPPI or other applicable standards. We can efficiently handle almost any repair need, whether your instrument is a TMI product or not.

Contact us to minimize service interruptions and maximize your machine’s efficiency. Testing Machines Inc. repair department is part of our total commitment to customer support.

Parts inventory and delivery

We stock spare parts and accessories for every machine we sell. Call us today to get the parts you need to keep your lab running smoothly or to expand its capabilities!